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FAQ

How does shipping and delivery work?

$99 shipping on any board anywhere in the continental USA!!!!  For shipping to Hawaii or for International orders please call or email us with your full shipping address(be sure to specify if it is a residential or commercial address) and which items you would like to order and we will get back to you within 24 business hours with the shipping details.  Boards are usually shipped within 1-3 business days.  Most deliveries will be in 3-7 days depending on location.  Delivery will be Mon-Fri during normal business hours.  You will need to be available to receive, inspect and sign for the shipment.  Please specify whether the address is a commercial or residential address. The freight company will contact you to schedule the delivery.  Accessories ship within 1-2 business days. 

Receiving shipment:

Before signing the delivery receipt, you must unpack and inspect the board thoroughly for any signs of damage that may have occurred during transit. All shipments are fully insured against damage prior to you signing, however your signature constitutes your final acceptance of the merchandise "as is" from the freight company and releases them from any further responsibility. No claims or returns can be made after final acceptance from the freight company so please be sure you are completely satisfied with your board prior to signing for it. If you have any questions or are not completely satisfied with the condition of your board upon arrival email us immediately at info@waterkids.com and refuse the shipment. We will make sure to ship you a replacement board immediately at no additional charge to you.

How do I store and care for my board?

It is always best to purchase a bag and store your board indoors out of direct sunlight.  You dont want to leave the board on the roof rack sitting in the parking lot exposed to the sun without a bag for very long.  Damage almost never happens on the water but more often happens during transport.  So take care when loading and unloading the board and be aware of any windy conditions as it may make it difficult to carry the board and even light wind can knock the board over easily.   Boards with carbon fiber construction must not be kept in the sun when not in use.  The sun will cause heat damage.  Do not store boards outdoors in cold weather as it will cause damage.